Need help? Email hello@otismobile.com.
Signed into your Otis account on iPhone? Open Otis Premium and tap Restore Purchases to check an existing Apple subscription. To stop future renewals, open iPhone Settings → your name → Subscriptions and cancel Otis there. Deleting your Otis account does not cancel your Apple subscription.
Subscribed on the website? Email us to cancel future renewals - access continues until the end of the paid month. iPhone subscriptions are managed in your Apple ID settings.
For sign-in trouble, check that you are using the email linked to your Otis account and complete any email verification. For MT5, check your broker server, account number and investor (read-only) password, then try reconnecting. If you still need help, email us without sending your password.
When signed in, open Profile → Account → Delete account and review the confirmation. Apple subscription cancellation is separate.